This Privacy Policy explains how NanoTowel UK (operated by Captain Commerce Ltd, registered in England and Wales) collects, uses, stores, and protects your personal data when you visit our website nanotowel.co.uk or purchase from us.
By using our website or providing your personal information, you consent to the practices described in this Privacy Policy.
If you have any questions, please contact us at:
📧 info@nanotowel.co.uk
1. Information We Collect
We may collect the following types of personal data in order to process your orders and improve our services:
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Identity and contact data: your name, email address, billing and delivery address, telephone number
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Transaction data: details of your orders and deliveries
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Payment data: payment details are processed securely by third-party providers; we do not store card information
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Marketing preferences: if you choose to opt in to our mailing list
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Technical data: cookies, IP address, browser type, and website usage data (via analytics tools such as Google Analytics)
2. How We Use Your Information
We process your personal data for the following purposes:
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To process, fulfil, and deliver your orders
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To send you order confirmations and service updates
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To provide customer support
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To improve our website, products, and customer experience
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To send marketing communications (only if you have given explicit consent — you can unsubscribe at any time)
3. Lawful Basis for Processing
We rely on the following lawful bases under the UK General Data Protection Regulation (UK GDPR):
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Contract – to process and deliver your orders
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Consent – for marketing communications and optional cookies
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Legitimate Interests – to improve services and prevent fraud
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Legal Obligation – to comply with accounting, tax, and regulatory requirements
4. Sharing Your Information
We will never sell or rent your personal data.
We only share information with trusted third parties who help us operate our business, including:
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Payment processors (for secure transactions)
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Logistics partners (to deliver your orders)
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IT and email service providers
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Analytics providers (to help us understand website performance)
All partners are contractually required to comply with UK data protection laws and may only process your data for the agreed purpose.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, or reporting obligations.
6. Your Rights (UK GDPR)
You have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your personal data, where legally permitted
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Object to processing or withdraw consent for marketing
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Request restriction of processing in certain circumstances
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Request transfer of your personal data (data portability)
If you wish to exercise any of these rights, please contact us at info@nanotowel.co.uk.
If you are not satisfied with how we handle your data, you may lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
7. Cookies
We use cookies and similar technologies to:
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Remember your cart and preferences
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Improve website functionality and performance
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Analyse how visitors use our site
You can adjust or disable cookies at any time in your browser settings.
8. Data Security
We use SSL encryption, secure servers, and appropriate technical and organisational measures to protect your personal data.
While no online system is 100% secure, we take all reasonable precautions to prevent loss, misuse, or unauthorised access.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any significant changes will be published on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact us at:
📍 Captain Commerce Ltd – Registered in England and Wales
