We know it’s not the most exciting read, but it’s important stuff. These terms outline your rights, our responsibilities, and everything in between when using the NanoTowel UK website and shopping with us.
This website is operated by NanoTowel UK, a brand by Captain Commerce Ltd, a company registered in England and Wales.
For any questions, just reach out to: info@nanotowel.co.uk
These Terms are split into four parts:
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Website Terms of Use
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Terms of Sale
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General Legal Stuff
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Privacy Policy
Let’s dive in!
(i) Website Terms of Use
Who we are
We’re NanoTowel UK – an Aussie-born brand now proudly serving UK households. The website nanotowel.co.uk (the “Site”) is run by Captain Commerce Ltd, a UK-registered company.
We’ll refer to ourselves as "we," "us," or "NanoTowel." When we say "you," we mean you — the customer, browser, or visitor using our Site.
Access to the Site
By using this Site, you agree to these Terms. If you don’t agree, please don’t use the Site.
We may update these Terms and the Site occasionally — so it’s worth checking back from time to time.
We also reserve the right to suspend, restrict, or remove access to the Site (e.g. for updates or maintenance).
Who can use the Site
This Site is intended for UK residents aged 18 and over. If you’re browsing from elsewhere — welcome! Just note local laws may apply and you're using the Site at your own discretion.
Intellectual Property
All content on this Site — including product photos, designs, graphics, and text — is protected by copyright, trademarks, or other intellectual property rights. It either belongs to us or we’ve been granted permission to use it.
You’re welcome to screenshot or share for personal use — but no commercial use without our written approval.
Accuracy of Information
We do our best to keep information accurate and up-to-date, but can’t guarantee it’s always perfect. If something’s important to your purchase decision, feel free to contact us first.
Security & Links
We take security seriously, but we can’t promise the Site will be entirely bug-free or uninterrupted. Please browse responsibly and use your own antivirus protection.
We occasionally link to other websites — but we’re not responsible for their content or privacy practices.
Cookies
Yes, we use cookies (the digital kind, not chocolate chip). These help us improve your experience and track how the site is used.
You can block or clear them via your browser settings, though some features may not work properly.
(ii) Terms of Sale
Ordering from NanoTowel UK
When you place an order on nanotowel.co.uk, you agree to these Terms of Sale.
All prices are in GBP and include VAT (if applicable). You must be 18+ and living in the UK to place an order.
Payment
We accept all major credit/debit cards, PayPal, Apple Pay, and other secure options.
Payments are processed through secure gateways — we do not store your card details.
Shipping & Delivery
We aim to dispatch orders by the next business day. Standard delivery in the UK usually takes 5–15 business days.
You’ll receive a tracking link once your parcel has shipped.
Please double-check your address. If you provide an incorrect one or miss delivery, you may need to cover redelivery fees.
Returns & 60-Day Money-Back Guarantee
Not in love with your NanoTowel? No worries. Return unused items in original condition within 60 days of delivery for a full refund.
Return postage is covered by you unless the item is faulty.
Just email info@nanotowel.co.uk and we’ll sort it out.
Faulty Items
If your item arrives damaged or faulty, email us a photo as soon as possible.
We’ll either send a replacement or issue a refund — your choice.
Promotions & Discounts
Promo codes must be applied at checkout and can’t be added afterward. One code per order.
Some offers may have expiry dates or minimum spend — please read the offer details carefully.
Product Availability
Some of our bestsellers can sell out fast. If something you ordered is out of stock, we’ll contact you with either a refund or an alternative option.
(iii) General Legal Stuff
Limitation of Liability
We strive to provide a smooth shopping experience, but we’re not liable for things outside our control — including delivery delays, website outages, or stock issues.
We’re also not responsible for indirect or incidental damages, unless required by UK consumer protection laws (like injury caused by a defective product).
Severability
If any part of these Terms is found to be invalid, the rest will still apply.
Changes to These Terms
We may update these Terms occasionally. If so, we’ll aim to keep them clear and accessible.
Your continued use of the Site means you accept any updated terms.
Jurisdiction
These Terms are governed by the laws of England and Wales.
Any disputes will be handled by UK courts.
(iv) Privacy Policy (Summary)
We respect your privacy. When you shop with us, we only collect what we need to fulfil your order, provide support, and (if you’ve opted in) send you the occasional deal.
What we collect:
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Your name, email, phone number, and delivery address
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Payment details (securely processed, never stored)
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Site usage info (via cookies)
How we use it:
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To process and deliver your order
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To provide friendly support
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To improve our website and customer experience
We never sell your data. For full details, check our full Privacy Policy or email info@nanotowel.co.uk.
Thanks for reading (you legend!).
Questions? Reach out anytime at info@nanotowel.co.uk — we're here to help.
👉 Do you want me to also tighten up the T&Cs into a more “formal UK e-commerce legal template” (like referencing Consumer Rights Act 2015, statutory refund rights, etc.), or keep this friendly, brand-toned version?
