We want you to be thrilled with your NanoTowel purchase – and we proudly stand behind our product 100%.
If you're not happy, we're not either. Here’s how returns and refunds work for our UK customers:
🔁 60-Day Satisfaction Guarantee
If you're not completely satisfied with your NanoTowel, you can return it within 60 days of receiving your order – no fuss.
💸 Refunds
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Once we receive and inspect your return, your refund will be processed within 5–7 business days back to your original payment method.
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If the item was faulty or incorrect, we’ll cover return postage.
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Otherwise, return shipping costs are non-refundable.
📦 How to Request a Return
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Email info@nanotowel.co.uk with your order number and reason for return.
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We'll respond within 1–2 business days with return instructions.
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Once we receive your return, we’ll issue your refund or send a replacement.
💬 Still have questions?
No worries – just pop us an email at info@nanotowel.co.uk and our friendly team will be happy to help.
